Thank you for registering your ColdHeat™ Product!

To make sure our product meets all your needs and expectations, please take a few moments to fill out this short questionnaire. Your answers and comments, as well as your registration with our warranty department, will be used to continue to provide quality products and services to our customers.

Please note that all information is confidential and ColdHeat™ customer lists will not be used by parties other than ColdHeat™ without your permission. Customer privacy is very important to us ast ColdHeat™, please see our full privacy statement at coldheat.com.

Please tell us about yourself:


First Name*

Last Name*

Address Line 1*

Address Line 2  

City*

State/Province*

ZIP/Postal Code*

Country*

Daytime Phone*

E-mail Address*



... And your purchasing experience:


1. Date purchased/received (mm/dd/yyyy)*




2. Product Name*




3. Did you receive this ColdHeat™ product as a gift?



4. Is this ColdHeat™ product:

Your first product of this type?
A replacement for another brand?
An additional purchase of a similar item?


5. How did you first become aware of this ColdHeat™ product?

Saw product in store
Store ad / flyer (which store)?
Internet (which website)?
Email campaign
Credit card insert
Catalog ad (which catalog)?
Magazine ad (which magazine)?
Newspaper ad
TV ad
News article or product review
Friend / Relative


6. Where did you purchase this product?

Store (please specify name)
Internet (please specify website)
Phone number from a television commercial
Catalog (please specify name)
Other (please specify source)


7. Please mark those factors that influenced your selection of this ColdHeat™ product (check all that apply):

Price
Appearance
Features
Brand reputation
Previous use of ColdHeat product
Recommendation from friend
Review at
Other


8. For the cost do you think the product is:

a good value
an average value
a poor value


9. If given the choice, what type of batteries would you prefer to use with this product?

Standard alkaline batteries (available at most retailers)
Rechargeable batteries (available at most retailers)
A custom battery pack optimized for this product's use
Other (please specify):


10. In the above question, if you answered 'A custom battery pack' would you be willing to pay more for the product?

Yes, up to $20 more
Yes, up to $10 more
Yes, up to $5 more
No


11. Will you use your ColdHeat™ soldering tool at:

Work
Home
Both


12. Briefly describe how you anticipate using this ColdHeat™ product (how often, what type of projects, etc.)



13. How satisfied are you with each of the following ColdHeat™ product features?


    Very           Somewhat        Not At All

Ease of use

Product Features

Time to Heat Up

Time to Cool Down

Battery Life

Amount of Heat

Durability / Quality

Style / Appearance

Value / Price

Overall Satisfaction



14. What improvements, if any, would you recommend for this product?



15. Would you recommend ColdHeat™ products to your family and friends?

   Why?

16. In which of the following ColdHeat™ sponsored activities would you be willing to participate in the future (check all that apply):

ColdHeat internet or mail survey
ColdHeat focus group
ColdHeat "beta" customer to test prototype products
None


17. Which other brands did you seriously consider before buying this ColdHeat™ product?



18. Please indicate any additional information you would like to receive about ColdHeat™ products



19. Additional comments or remarks (tip types, replacement batteries, etc.)?




... And to Help Us Serve You Better:


20. Gender

Female
Male


21. Age

Under 20
20-24
25-34
35-44
45-54
55-64
65-74
75 and over


22. Your highest level of education (please select only one):

Some high school
Completed high school
College degree
Graduate degree


23. Your annual household income (before taxes):

Less than $20,000
$20,000 - $40,000
$40,000 - $60,000
$60,000 - $80,000
$80,000 - $100,000
$100,000 and over


NOTE: This card is for product registration and to help us make better products. Failure to complete and return the card or form does not diminish your warranty rights.

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